Privacy Statement
eDocsParadigm respects your preferences concerning the collection and use of your personal information. The following privacy policies are tailored for the different ways your personal information is collected by different eDocsParadigm lines of business and offerings.
- The eDocsParadigm privacy policy addresses information we collect at our web sites and in off-line sales and marketing activities.
- The Services Privacy policy addresses customer data to which we may be provided access in order to perform consulting, product support, outsourcing and other services.
- The eDocsParadigm Recruiting Privacy Policy addresses information we may collect in connection with our employment recruiting efforts.
Types of Information and How we collect it
We may collect the following information through your use of the website and in off-line communications, in online forms, during sales interactions or transactions, or at events:
- Contact, transactional, and payment information.
- User preferences you select when you register with us on eDocsParadigm.com.
- Information about your use of the website gathered though cookies or other technologies.
- Information provided to us by third parties, such as opt-in lists.
- Event and conference participation information.
- Personal Information: This policy covers the following personal information that eDocsParadigm collects through your use of the eDocsParadigm websites and in connection with off-line communications. Specifically, eDocsParadigm may collect this information from offline and online registrations and forms, communications and interactions, and sales inquiries and transactions.
- Contact information, such as name, physical address, telephone number(s), email address, and company. The majority of the information collected under this category is business contact information and when this information is collected in forms on our website, it is collected and/or transmitted using Secure Socket Layer (SSL) technology.
- Transactional information, including information about the products and services you purchase or download or about which you make an inquiry.
- User preferences, such as product requirements, areas of industry interest, newsletters, community choices and other information you select in the customer profile when registering on eDocsParadigm.com or indicated by your use of the eDocsParadigm.com websites.
- Financial (credit card and payment information).
- Event and conference participation information, such as lectures, classes or booths attended or visited during an event or conference hosted or attended by eDocsParadigm. If we use electronic tracking technologies at an event, we will provide notice in the event registration materials and/or correspondence.
- We may supplement information you provide with information received from third parties.
- Electronic Communications Protocols and Cookies: In addition to the information specified above, eDocsParadigm may collect information about your use of the eDocsParadigm.com websites through electronic communications protocols and cookies. As is true when you visit most websites, eDocsParadigm may automatically receive information from you as part of the communication connection itself, which often consists of network routing information (where you came from), equipment information (browser type and device), your IP address, and date and time. eDocsParadigm also uses cookies, embedded URLs and embedded pixels to capture additional information.
- Cookies: eDocsParadigm's server will query your browser to see if there are "cookies" previously set by the eDocsParadigm websites. A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. Cookies on websites may collect a unique identifier, user preferences and profile information and membership information. eDocsParadigm also uses cookies to collect general usage and volume statistical information that does not include personally identifiable information. Some cookies may remain on the user's computer after they leave the website, and the majority are set to expire within 30 – 365 days. Your browser may provide you with information and control over cookies. You can set your browser to alert you when a cookie is being used, and accept or reject the cookie. You can also set your browser to refuse all cookies or accept only cookies returned to the originating servers. Users can generally disable the cookie feature on their browser without affecting their ability to use the site, except in some cases where cookies are used as an essential security feature necessary for transaction completion. Cookies, however, are important to the proper functioning of a site and disabling them may degrade your experience and interfere with website features and customizations.
- Flash Cookies: We also use flash cookies, also known as "local shared objects," on our sites that employ Flash technology. Flash cookies are small files similar to browser cookies and are used to remember the site's settings to personalize the look and feel of the site. Like normal cookies, Flash cookies are represented as small files on your computer. One method of preventing Flash cookies from being placed is to adjust your preferences in the Macromedia Website Privacy Settings Panel at macromedia.com.
- Embedded URLs: eDocs also uses a tracking technique that employs embedded URLs to allow use of the site without cookies. Embedded URLs allow limited information to follow you as you navigate the site, but is not associated with personal information and is not used beyond the session.
- Embedded Pixels: On the website, eDocsParadigm may use embedded pixel technologies on selected pages for the purposes of identifying unique user visits to the eDocsParadigm.com websites as opposed to aggregate hits. In addition, embedded pixels or other technologies may be used in emails to provide information on when the email was opened to track marketing campaign responsiveness. Information collected using these technologies may be associated with the recipient's email address.
- Third Party Cookies: eDocsParadigm has engaged website hosting service providers to track and analyze usage and volume statistical information from visitors to the website. The service provider(s) set cookies on behalf of eDocsParadigm.
- eDocsParadigm may re-associate the information provided by the technologies directly above with personal information.
- Widgets: Our website includes Widgets, which are interactive mini-programs that run on our site to provide specific services from another company (e.g., links to bookmarked sites). Personal information, such as your email address, may be collected through the widget. Cookies may also be set by the Widget to enable it to function properly. Information collected or used by a widget, including cookie settings and preferences, is governed by the privacy policy of the company that created it.
Use of Information
We may use your personal information to:
- Engage in transactions: eDocsParadigm may use personal information such as name, physical address, telephone number, email address, and company to engage in transactions with you, including contacting you about your order.
- Process transactions: eDocsParadigm may use financial (credit card and payment) information to process your order. eDocsParadigm may need to share some of this information with delivery services, credit card clearing houses and other third parties to complete the transaction.
- Provide support or other services: eDocsParadigm may use your personal information to provide you support or other services you have ordered, as well as product updates, product patches and fixes and other similar communications.
- Tailor marketing to your needs and respond to your requests: eDocsParadigm may use your personal information to notify you about new product releases and service developments. eDocsParadigm also may use your personal information to respond directly to your requests for information, including registrations for newsletters or other specific requests, or pass your contact information to Perceptive Software for further follow-up related to your interests. In addition, if you consent, eDocsParadigm may share your contact information with other selected partners that offer complementary products or services. Please review the specific partner's privacy policy regarding any further interactions with them.
- Provide online forums and social networks: Some services available on the websites permit you to participate in interactive discussions, post comments, opportunities or other content to a bulletin board or exchange, or otherwise engage in networking activities. Some of these services are moderated; all may be accessed for technical reasons. eDocsParadigm does not control the content that users post to these forums or social networks. You should carefully consider whether you wish to submit personal information to these forums or social networks and should tailor any content you submit appropriately and in accordance with the relevant terms of use. In addition, you should review any additional terms and conditions that may govern your use of these services, including terms related to use, sharing your personal information and receiving communications; any such terms will be clearly identified on the relevant site.
- Post testimonials: We post testimonials on our website which may contain personal information. Prior to posting the testimonial, we obtain the customer's consent to post their name along with their testimonial.
- Administer product downloads: eDocsParadigm may contact you if you download products to confirm certain information about your order (for example, that you did not experience problems in the download process), discuss the downloaded products or provide marketing or sales information about related products and services. eDocsParadigm also may use this information to confirm compliance with licensing and other terms of use and may share it with your company.
- Select content, improve quality and facilitate use of the websites: eDocsParadigm may use your personal information, including the information gathered as a result of site navigation and electronic protocols and cookies (including third party cookies), to help create and personalize website content, facilitate your use of the websites (for example, to facilitate navigation and the login process, avoid duplicate data entry, enhance security, keep track of shopping cart additions and preserve order information between sessions), improve website quality, track marketing campaign responsiveness, and evaluate page response rates.
- Provide various eDocsParaigm communities, such as partners, with relevant product alerts and updates: If you sign up for an eDocsParadigm community, eDocsParadigm also will provide you information in which you have expressed an interest related to new product releases, alerts, updates, prices, terms, special offers and associated campaigns.
- Power joint sales or product promotions: eDocsParadigm and its partners may engage in joint sales or product promotions. Such promotions will always reference the partners involved. Both eDocsParadigm and the partner(s) will have access to that information, and either eDocsParadigm or our partners may provide you the sales or product promotion information. We recommend you review the privacy policies of these partners to address your particular needs and concerns.
- Contact a referral/"tell a friend": If you elect to use our referral service to inform a friend about our site, we will ask you for the friend's name and email address. eDocsParadigm will automatically send the friend a one-time email inviting them to visit the site. eDocsParadigm uses this personal information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact eDocsParadigm to be removed from the referral program.
- Communicate with you about a conference or event: We or our partners may communicate with you about a conference or event hosted or co-sponsored by eDocsParadigm or one of our partners. This may include information about the event's content, event logistics, payment, updates, and any additional meetings, special demonstrations or other customer facilitation that we may provide related to an event for which you have registered. eDocsParadigm may contact you after the event about the event and related products and services and may share information about your attendance with your company. eDocsParadigm also will permit designated partners or conference sponsors to send you up to two communications through the services of a third-party bonded warehouse. Please note that our partners or conference sponsors may directly request your personal information at their conference booths or presentations; providing your information is optional, and you should review their privacy policies to address your particular needs and concerns.
- Comply with legal requirements: eDocsParadigm may be required to disclose your personal information in order to comply with legally mandated reporting, disclosure or other legal process requirements. eDocsParadigm will use reasonable efforts to limit the personal information it provides for these purposes.
Please note that your personal information may be transferred, accessed and stored globally as necessary for the uses stated above in accordance with this policy. While eDocsParadigm may share your personal information with agents and contractors in order to perform the functions listed above, including credit card clearing services, order fulfillment, and event, campaign and website management, we require that they treat your personal information, and limit its use, in accordance with the standards specified in this policy.
Sharing the Information
We may share your personal information with third parties to:
- Engage in transactions: eDocsParadigm may use personal information such as name, physical address, telephone number, email address, and company to engage in transactions with you, including contacting you about your order.
- Process transactions: eDocsParadigm may use financial (credit card and payment) information to process your order. eDocsParadigm may need to share some of this information with delivery services, credit card clearing houses and other third parties to complete the transaction.
- Provide support or other services: eDocsParadigm may use your personal information to provide you support or other services you have ordered, as well as product updates, product patches and fixes and other similar communications.
- Tailor marketing to your needs and respond to your requests: eDocsParadigm may use your personal information to notify you about new product releases and service developments. eDocsParadigm also may use your personal information to respond directly to your requests for information, including registrations for newsletters or other specific requests, or pass your contact information to Perceptive Software for further follow-up related to your interests. In addition, if you consent, eDocsParadigm may share your contact information with other selected partners that offer complementary products or services. Please review the specific partner's privacy policy regarding any further interactions with them.
- Provide online forums and social networks: Some services available on the websites permit you to participate in interactive discussions, post comments, opportunities or other content to a bulletin board or exchange, or otherwise engage in networking activities. Some of these services are moderated; all may be accessed for technical reasons. eDocsParadigm does not control the content that users post to these forums or social networks. You should carefully consider whether you wish to submit personal information to these forums or social networks and should tailor any content you submit appropriately and in accordance with the relevant terms of use. In addition, you should review any additional terms and conditions that may govern your use of these services, including terms related to use, sharing your personal information and receiving communications; any such terms will be clearly identified on the relevant site.
- Post testimonials: We post testimonials on our website which may contain personal information. Prior to posting the testimonial, we obtain the customer's consent to post their name along with their testimonial.
- Administer product downloads: eDocsParadigm may contact you if you download products to confirm certain information about your order (for example, that you did not experience problems in the download process), discuss the downloaded products or provide marketing or sales information about related products and services. eDocsParadigm also may use this information to confirm compliance with licensing and other terms of use and may share it with your company.
- Select content, improve quality and facilitate use of the websites: eDocsParadigm may use your personal information, including the information gathered as a result of site navigation and electronic protocols and cookies (including third party cookies), to help create and personalize website content, facilitate your use of the websites (for example, to facilitate navigation and the login process, avoid duplicate data entry, enhance security, keep track of shopping cart additions and preserve order information between sessions), improve website quality, track marketing campaign responsiveness, and evaluate page response rates.
- Provide various eDocsParadigm communities, such as partners, with relevant product alerts and updates: If you sign up for an eDocsParadigm community, eDocsParadigm also will provide you information in which you have expressed an interest related to new product releases, alerts, updates, prices, terms, special offers and associated campaigns.
- Power joint sales or product promotions: eDocsParadigm and its partners may engage in joint sales or product promotions. Such promotions will always reference the partners involved. Both eDocsParadigm and the partner(s) will have access to that information, and either eDocsParadigm or our partners may provide you the sales or product promotion information. We recommend you review the privacy policies of these partners to address your particular needs and concerns.
- Contact a referral/"tell a friend": If you elect to use our referral service to inform a friend about our site, we will ask you for the friend's name and email address. eDocsParadigm will automatically send the friend a one-time email inviting them to visit the site. eDocsParadigm uses this personal information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact eDocsParadigm to be removed from the referral program.
- Communicate with you about a conference or event: We or our partners may communicate with you about a conference or event hosted or co-sponsored by eDocsParadigm or one of our partners. This may include information about the event's content, event logistics, payment, updates, and any additional meetings, special demonstrations or other customer facilitation that we may provide related to an event for which you have registered. eDocsParadigm may contact you after the event about the event and related products and services and may share information about your attendance with your company. eDocsParadigm also will permit designated partners or conference sponsors to send you up to two communications through the services of a third-party bonded warehouse. Please note that our partners or conference sponsors may directly request your personal information at their conference booths or presentations; providing your information is optional, and you should review their privacy policies to address your particular needs and concerns.
- Comply with legal requirements: eDocsParadigm may be required to disclose your personal information in order to comply with legally mandated reporting, disclosure or other legal process requirements. eDocsParadigm will use reasonable efforts to limit the personal information it provides for these purposes.
Please note that your personal information may be transferred, accessed and stored globally as necessary for the uses stated above in accordance with this policy. While eDocsParadigm may share your personal information with agents and contractors in order to perform the functions listed above, including credit card clearing services, order fulfillment, and event, campaign and website management, we require that they treat your personal information, and limit its use, in accordance with the standards specified in this policy.
Your Choices
You may access or change the personal information and preferences in eDocsParadigm.com's forum.
eDocsParadigm Privacy Policy
eDocsParadigm, Inc (“eDocs” or “we”) respect your preferences concerning the treatment of personal information that we may collect from your use of the eDocsParadigm websites and your interactions with eDocsParadigm off-line. This policy lets you know how we collect and use your personal information, and how you can control its use. This policy describes the broadest potential use of personal information throughout the eDocsParadigm websites and in off-line transactions; however, we may make far less use of your personal information.
Because eDocsParadigm lines of business and offerings collect and use personal information in different ways, eDocsParadigm has established separate privacy policies that govern those different activities. The following privacy policies are specifically tailored to the relevant line of business or offering, and are separate and distinct from the activities governed by this privacy policy:
- The services privacy policy addresses customer data to which we may be provided access in order to perform consulting, product support, outsourcing and other services.
- The eDocsParadigm Recruiting Privacy Policy addresses information we collect we may collect in connection with our employment recruiting efforts.
The eDocsParadigm websites provide links to non-eDocsParadigm sites we believe may be of interest to you. Those sites are beyond our control. You are advised to check the privacy policies and terms of use of any non-eDocsParadigm sites before providing your personal information to them.
eDocsParadigm Services Privacy Policy
Scope
This policy covers the privacy practices that eDocsParadigm, Inc ("eDocs" or "we") employ when providing support, consulting, on-demand or other services (the "services") to its customers ("you" or "your"). eDocsParadigm established this privacy policy in order to clarify that the use of information to which it may be provided access in order to provide services is more limited than the use of information covered by eDocsParadigm's general privacy policy.
Customer Information and Services Data
Customer information is information that we may collect from your use of the eDocsParadigm websites and your interactions with us off-line. We deal with customer information according to the terms of our general privacy policy.
Services data is data that resides on eDocsParadigm, customer or third-party systems to which eDocsParadigm is provided access to perform services (including on-demand environments as well as test, development and production environments that may be accessed to perform eDocsParadigm consulting and support services). eDocsParadigm treats services data according to the terms of this policy, and treats services data as confidential in accordance with the terms of your order for services.
To illustrate the difference between customer information and services data, when a customer contracts with eDocsParadigm for on-demand services, the customer provides information about itself, including its name, address, billing information, and some employee contact information. eDocsParadigm websites may also collect some information about the customer and some employees as part of that interaction. All of that information is customer information, and is treated according to eDocsParadigm's general privacy policy.
In contrast, having contracted with eDocsParadigm for on-demand or other services, the customer then provides eDocsParadigm with access to its production, development or test environment, which may include personal information about its employees, customers, partners or suppliers (collectively "end users").
How we Collect and Use Services Data
Below are the conditions under which eDocsParadigm may access, collect and/or use services data:
- To provide services: Services data may be accessed and used to fulfill the requirements specified in your order for support, consulting, on-demand or other services.
- To maintain and upgrade a system: Technical staff may require periodic access to services data to monitor system performance, test systems and develop and implement upgrades to systems. Any temporary copies of services data created as a necessary part of this process are only maintained for time periods relevant to those purposes.
- To address performance and fix issues: On occasion, eDocsParadigm may develop new versions, patches, updates, and other fixes to its programs in addition to Perceptive Software products and services (such as security patches addressing newly discovered vulnerabilities). In accordance with the terms of your order for services and/or with notice to you, we may access and/or use a copy of your test, development or production environment, including services data, to test such new versions, patches, updates and fixes and validate that they work in your environment(s).
- As a result of legal requirements: eDocsParadigm may be required to provide personally identifiable information to comply with legally mandated reporting, disclosure or other legal process requirements.
eDocsParadigm may transfer and access services data globally as required for the purposes specified above. If eDocsParadigm hires subcontractors to assist in providing services, their access to services data will be consistent with the terms of your order for services and this services privacy policy.
eDocsParadigm does not use services data except as stated above or in your order. eDocsParadigm may process services data, but does not control your information collection or use practices for services data. If you provide any services data to eDocsParadigm, you are responsible for providing any notices and/or obtaining any consents necessary for eDocsParadigm to access and use services data as specified in this policy and your order.
Access to Data
eDocsParadigm's access to services data is based on job role/responsibility. Services data residing in eDocsParadigm hosted systems is controlled via an access control list (ACL) mechanism, as well as the use of an account management framework. You control access to services data by your end users; end users should direct any requests related to their personal information to you.
Security and Breach Notification
eDocsParadigm is committed to the security of your services data, and has in place physical, administrative and technical measures designed to prevent unauthorized access to that information. eDocsParadigm security policies cover the management of security for both its internal operations as well as the services. eDocsParadigm's support, consulting and on-demand lines of business have developed detailed statements of security practices that apply to many of their service offerings, which are available for review at your request.
eDocsParadigm's security policies and procedures are reviewed by the eDocsParadigm Security Oversight Committee (ESOC) and eDocsParadigm Global Information Security (GIS). The ESOC coordinates implementation of security wide programs, including security policies and data privacy standards. GIS is responsible for security oversight, compliance and enforcement, and for conducting information security assessments and leading the development of information security policy and strategy.
eDocsParadigm is also committed to reducing risks of human error, theft, fraud, and misuse of eDocsParadigm facilities. eDocsParadigm's efforts include making personnel aware of security policies and training employees to implement security policies. eDocsParadigm employees are required to maintain the confidentiality of services data. Employees' obligations include written confidentiality agreements and compliance with company policies concerning protection of confidential information.
eDocsParadigm promptly evaluates and responds to incidents that create suspicions of unauthorized handling of services data. eDocsParadigm GIS and Legal are informed of such incidents and, depending on the nature of the activity, defines escalation paths and response teams to address the incidents. If eDocsParadigm determines that your services data has been misappropriated (including by an eDocsParadigm employee), eDocsParadigm will promptly report such misappropriation to you.
Compliance
eDocsParadigm has appointed a Chief Privacy Officer. If you believe your services data has been used in a way that is not consistent with this policy, or if you have further questions related to this policy, please contact us. Written inquiries may be addressed to Chief Privacy Officer, 13762 W State Road 84, Suite 45, Davie, FL, 33325